Your IT, Handled.
Completely.
Stop reacting to IT problems and start preventing them. AEH Solutions monitors your systems around the clock, keeps your endpoints patched and protected, and provides fast, knowledgeable support — so your team stays productive and your business stays secure.
Predictable Monthly Base.
Transparent Hourly for the Rest.
Your managed services agreement covers the ongoing essentials — monitoring, patching, helpdesk support, and endpoint management — at a flat monthly rate per device. Project work, on-site visits beyond standard support, and out-of-scope requests are billed at a straightforward hourly rate. No surprises, no mystery invoices — just clear pricing you can budget around.
24/7 Proactive Monitoring
We watch your servers, workstations, and network around the clock. Alerts fire the moment something looks wrong — usually before your team ever notices a problem.
Patch Management
OS and third-party software updates are tested and deployed on a consistent schedule. Your systems stay current, your attack surface stays small.
Helpdesk Support
When your team has an issue, they reach a real person who knows your environment. Remote and on-site support with fast response times — not a call center script.
Endpoint Protection
Advanced antivirus, anti-malware, and endpoint detection and response (EDR) on every managed device. Multiple layers of defense, centrally managed.
Asset & Inventory Management
Complete visibility into every device on your network — hardware specs, software installed, warranty status, and lifecycle tracking. You always know what you own.
Monthly Reporting
A plain-English monthly report on the health of your IT environment — what we caught, what we fixed, and what we're watching. No jargon, just clarity.
What Your Monthly
Agreement Covers
These are the core services included in your flat monthly managed services rate. Project work and out-of-scope requests are handled at a transparent hourly rate — always quoted before we start.
24/7 system monitoring
Servers, workstations, and network devices watched around the clock.
Remote helpdesk support
Fast remote resolution for your team's day-to-day IT issues.
On-site support visits
When remote won't cut it, we come to you. San Antonio and Hill Country coverage.
OS patch management
Windows and macOS updates deployed on a tested, consistent schedule.
Third-party software patching
Chrome, Adobe, Java, and hundreds of other applications kept current.
Endpoint antivirus & EDR
Advanced protection on every managed workstation and server.
Hardware & software inventory
Complete asset tracking across your entire environment.
Monthly health reports
Plain-English summary of your IT environment delivered every month.
Technology roadmap planning
Quarterly review of your IT infrastructure and forward-looking recommendations.
Vendor management
We deal with your internet provider, software vendors, and hardware suppliers so you don't have to.
Proactive IT vs.
Break-Fix
Most San Antonio businesses are still on a break-fix model — they call someone when things go wrong. Here's what that actually costs compared to proactive managed services.
❌ Break-Fix / Reactive IT
- You pay per incident — costs spike when problems are worst
- No monitoring means problems go undetected until they explode
- Patches and updates fall behind, creating security gaps
- Every call starts from scratch — no one knows your environment
- Downtime is unpredictable and expensive
- No strategic planning — just putting out fires
- Your vendor's incentive is more problems, not fewer
✅ AEH Managed IT Services
- Flat monthly rate for core services — predictable and budgetable
- Transparent hourly rate for projects — always quoted upfront
- 24/7 monitoring catches problems before they affect your team
- Automated patch management keeps every system current
- We know your environment — no re-explaining every time
- Issues resolved remotely, often before you notice them
- Quarterly technology reviews keep you ahead of the curve
How We Get
You Protected
From first call to fully managed — here's exactly what getting started with AEH looks like.
Free IT Assessment
We do a full review of your current environment — hardware, software, security posture, and backup status. You get an honest picture of where things stand, at no charge.
Custom Proposal
We build a flat-rate proposal around your specific environment — number of endpoints, server infrastructure, and any specialty needs. No bloated packages, no services you don't need.
Onboarding & Documentation
We deploy our management tools, document your entire environment, and introduce the support process to your team. Most clients are fully onboarded within a week.
Ongoing Management
From day one, your systems are monitored, patched, and supported. You get monthly reports and a quarterly technology review to keep your IT aligned with your business goals.
By the Numbers
Managed IT Services —
Straight Answers
Complete Your
IT Coverage
Most clients combine Managed IT with one or more of these services for complete coverage.
Ready to Stop
Fighting Your IT?
Start with a free, no-pressure assessment. We'll review your current environment and show you exactly where things stand — no sales pitch, just a straight answer.