Privacy
Policy
This Privacy Policy describes how AEH Solutions, LLC collects, uses, and protects information obtained through aehsolutions.com and its related services.
Effective Date: January 1, 2025 · Last Updated: May 2026
AEH Solutions, LLC ("AEH Solutions," "we," "us," or "our") is committed to protecting your privacy. This policy applies to information collected through our website at aehsolutions.com, our client support portal, and any related services we provide. By using our website or services, you agree to the terms of this Privacy Policy.
Information We Collect
Information You Provide Directly
When you contact us through our website forms, submit a support ticket, or request a free IT assessment, we may collect your name, company name, email address, phone number, and any information you include in your message or request.
Information Collected Automatically
When you visit our website, we may automatically collect certain technical information including your IP address, browser type, operating system, referring URLs, pages visited, and time spent on pages. This information is used for analytics and improving site performance.
Client Service Information
As part of providing managed IT services, we may collect information about your technology environment, network infrastructure, software inventory, and user accounts. This information is used solely to deliver and improve the services we provide to you under a separate service agreement.
How We Use Information
We use the information we collect for the following purposes:
- →To respond to inquiries, service requests, and support tickets
- →To deliver managed IT services and fulfill our service agreements
- →To send you service updates, maintenance notifications, and relevant communications
- →To improve our website, services, and customer experience
- →To comply with legal obligations and protect our rights
- →To analyze website traffic and usage patterns through analytics tools
We do not sell, rent, or trade your personal information to third parties for marketing purposes.
Data Security
We implement industry-standard technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include SSL/TLS encryption for data in transit, access controls, and regular security reviews.
No method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
Data Retention
We retain personal information for as long as necessary to fulfill the purposes outlined in this policy, or as required by law. Contact form submissions and support tickets are retained for a minimum of three years for service continuity and legal compliance. Client service data is retained for the duration of the service agreement plus three years, unless otherwise required by law or agreed upon in writing.
Your Rights
Depending on your location and applicable law, you may have the following rights regarding your personal information:
- →Access: Request a copy of the personal information we hold about you.
- →Correction: Request correction of inaccurate or incomplete information.
- →Deletion: Request deletion of your personal information, subject to legal retention requirements.
- →Opt-Out: Opt out of marketing communications at any time by contacting us directly.
To exercise any of these rights, contact us at support@aehsolutions.com. We will respond to your request within 30 days.
Third-Party Links
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies before providing any personal information. This policy applies solely to information collected by aehsolutions.com.
Children's Privacy
Our website and services are not directed at children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us immediately and we will take steps to delete that information.
Changes to This Policy
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. When we make material changes, we will update the "Last Updated" date at the top of this page. We encourage you to review this policy periodically. Your continued use of our website after any changes constitutes your acceptance of the updated policy.
Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
Bandera, TX 78003